Frequently asked questions

 

What kind of support do you provide for your themes?

Currently support is offered via email. If you download a Free version of our themes, you will receive limited support for basic questions you may have. If you decide to purchase a Pro version, you will receive unlimited support with any questions related to our themes, the WordPress Dashboard, and the Customizer. If you would like more in-depth customizations to the design and/or functionality of our themes. We offer a fee based Custom Developer Service where we can work with you on a case-by-case basis to understand your requirements, let you know what the cost will be, and last but not least complete the work to your satisfaction.

How do I install the theme?

To install new theme you must first have a working WordPress installation. For information on installing WordPress, please see Installing WordPress, from the WordPress Codex. Once WordPress has been properly setup, there are two ways you can install new theme – from your WordPress Administration Panel or Manually via FTP. Please refer to theme installation instructions.

How do I update my theme?

Please refer to theme installation instructions for updating your theme.

The update process is similar to the theme installation process. You will need to replace the old theme using the FTP instructions, or delete the old theme from the Appearance > Themes screen, then follow the installation instructions to upload the latest version of the theme.

Please Note: If you have made any custom changes to the theme code, make a backup of your existing theme and save it to your computer before updating.

How do I customize my theme?

All of the themes are equipped with Theme Options Panel which will allow you to easily customize your website. Please see: https://www.vmthemes.com/theme-options/

The Theme Options are organized into logical groups and have descriptions for each item. Please take some time and navigate through each option tab, most things are self explanatory. Go to Appearance > Theme Options to start. Don’t forget to click on Save All Changes to save your settings once you are finished.

Can you help me customize my site?

We cannot offer you an extensive help in terms of modifications. If you are asking for help with modifications, which only involves issuing few lines of code, then we will be glad to assist you. Nonetheless, if your inquiry requires more than that amount of code to be published, we can only provide guidance and you would then need to hire a customizer.

How to setup image slider?

For Modality Theme instructions click on this link: Modality Theme – How to setup image slider.

For other themes instructions please click on this link: How to setup Image Slider on the Home page.

The image slider & blog image thumbnails on the main page are not functioning?

You missing “featured images” in your posts. To insert featured image to the post please refer to this article: http://codex.wordpress.org/Post_Thumbnails

Can you install WordPress and the theme for me?

Yes. We can install, setup and configure WordPress and the theme on your web server. If you don’t have a hosting account or domain name we can help you with a setup. Please contact us via email by filling up the contact form.

Does the theme include content?

No. Content is not installed with the installation of a theme.

How do I activate the eCommerce section of the theme?

To enable eCommerce functionality please install WooCommerce plugin.

Can I get a refund?

Since VMThemes is offering non-tangible irrevocable, digital goods, we do not issue refunds after an individual product purchase is made, which you are responsible for understanding upon making a purchase on our site.

Can I use your themes on multiple sites?

Yes. All our themes are licensed under the GPL license. You can use our themes for personal and commercial projects and for as many websites as you like. Please click here to read more.

I respect your work and I will kindly ask if I can remove your copyright notice in the footer?

You are not required to provide any credit or links back to VMTHEMES, although we do appreciate it. You will need to edit file name copyright.php located inside your theme folder.

Will your themes run on latest version of WordPress?

All our themes are continuously kept in synch with the latest version of WordPress. As soon as WordPress announces a new Release Candidate (RC), Beta Release, you can be sure we immediately begin testing for compatibility and/or make changes to make sure our themes are always operating flawlessly.

Do your themes work with mobile devices?

Yes, we meticulously follow the industry’s best practice of using a responsive web design. Meaning, serving the same HTML code for all devices and only using CSS Media Queries to determine the rendering on each device. This built-in intelligence dynamically detects and scales to any resolution allowing your theme to look equally amazing on any operating system, desktop, tablet, or mobile device.

Do I need special software or system requirements to use your themes?

Like any website, you’ll need to own your own domain and have WordPress installed on a web host of your choice. If you’d like a host that completely manages your WordPress and theme installation for you, we can help with that.

Can I use your WordPress themes on WordPress.com sites?

No, you can not use our themes on WordPress.com sites as they don’t allow outside themes. Our themes are only usable on self-hosted WordPress sites.